Client Support

This page is for active clients only.

Use the options below to get help with your existing system. This keeps requests organized and response times predictable.

Premium Support

Support Ticket

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Fastest way to get help

This is the fastest and preferred way to get help.

Use Tickets For

  • System issues
  • Fixes or updates
  • CRM or automation questions
  • Small improvements to your existing setup

Please submit one request per ticket.

Response Time

Most tickets receive a response within 2 business days.

Urgent, system-blocking issues are prioritized once identified in a ticket.

What Support Covers

Support tickets are for:

  • Something not working as expected
  • CRM or pipeline issues
  • Automation tweaks
  • Clarification on how your system works
  • Small improvements to your existing system

What Support Does Not Cover

Support does not include:

  • New offers or products
  • Major redesigns
  • New funnels or expansions
  • Coaching or strategy
  • Ads, lead generation, or sales help

Requests outside scope may be quoted separately if appropriate.

Monthly Systems Call

Active clients have access to a monthly systems call.

This call is used to:

  • Review what's working
  • Remove friction
  • Approve improvements

Submitting tickets ahead of the call helps us prepare.

Phone & Email (Limited Use)

For urgent access issues or system-down situations only, you may use:

Important:

  • Phone and email are not for routine requests
  • Non-urgent requests sent this way may be redirected to the ticket system
  • Tickets remain the primary support channel